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Eric Sports
Preguntas Frecuentes, Soporte Técnico, Contacto

Do you have questions, doubts or want to contact us? Here you will find everything you need

FAQ's

You can download the EricVideo app for PC (Windows and Mac) and for Tablet (Android and iOS). Download links are accessible from your private area on the web, logging in with your username and password. In Downloads you will find the download buttons.

Once you have downloaded the app, you will have to unzip the file by clicking on file, right click and click on 'Extract all'. 

The next step is to open the unzipped folder and run the 'EricOne_Setup.exe' file

You can now access the EricVideo app.

The user and access key to EricOne have received it via email after you have subscribed on the web. Please check the spam folder.

This password is different from the one you chose for www.ericsports.org

A few users of Eric, when downloading EricVideo app appears a notification 'Windows protected your PC'. Do not worry, click on the words 'More information' and the button 'Run anyway'. 

You can now download EricVideo app normally.

In the EricManager access email, you must have received two excel formats for automatic import of players and entities. In this way, you can import data faster and faster. 

The first step for a user, whether an administrator or a guest user, to be able to edit features in EricManager is that it occupies a role in the Org Chart. Once you are located with a function in it, the visibility and edit permission that corresponds to your role will be enabled.

Go to the internal area of the web www.ericsports.net in the section Ordersclick on the 'Cancel' button

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